Shipping and Returns
Shipping & Returns
Shipping and Returns
At Windlass Central, we deliver high-quality marine equipment, boat parts, and windlass accessories to customers all over the world. Here's how our Shipping and Returns process works, from dispatch to your doorstep — and back again if something isn't right.
2–4 days
Order dispatch time
DDP
Duties & taxes prepaid
Free*
On eligible products over $300
Shipping Information
Worldwide delivery, tracked from dispatch to your door.
Worldwide Delivery
We ship to most destinations globally. Unsure if we deliver to you? Contact our team before ordering.
Order Processing
Confirmed orders are dispatched within 2–4 business days, subject to availability. You'll get an email once it ships.
Delivery Timeframes
Most orders arrive within 7–15 business days after dispatch, depending on destination and customs clearance.
Express Shipping
Need it urgently? We can arrange express shipping to many destinations for an additional cost — contact us first.
Order Tracking
Every shipped order includes a tracking number, emailed to you as soon as it's on its way.
Customs & Duties
International orders ship DDP wherever supported — duties and import taxes are prepaid, so there are no surprise charges on arrival.
| Destination | Under $100 | $100–$300 | Over $300* |
|---|---|---|---|
| Australia | $9.99 | $14.99 | |
| USA & Canada | $29.99 | $44.99 | |
| Rest of world | $29.99 | $44.99 |
*Free shipping applies to Windlasses, Drum Winches, and Capstans only. Accessories, anchors, chain, and other hardware ship at the standard rates above regardless of order value.
Bulky items such as anchor chain may need a freight quote — we'll contact you before dispatch if that applies.
Shipping and Returns Policy
We want you to be confident shopping with us. If something isn't right, here's how to return it.
2
Get authorised
We’ll send a return authorisation and shipping instructions.
3
Send it back
Unused, in original packaging, and in resalable condition.
7 days
Full refund from date of delivery, minus applicable fees
30 days
Exchange or store credit from date of delivery
Not eligible for return
- Custom-made or special-order products
- Clearance or sale items
- Clearance or sale items
- Products that have been installed, modified, or used
Shipping Information
We ship to most destinations across the globe. If you’re unsure whether we can deliver to your address, please contact our team before placing your order.
Once your order is confirmed and payment is received, it will usually be dispatched within 2–4 business days, subject to product availability. We will notify you via email once your items have been shipped.
Shipping times vary depending on your location and the shipping method chosen at checkout. Most orders arrive within 7–15 business days after dispatch, though some destinations may take longer due to customs clearance.
If you need your order urgently, we can arrange express shipping to many destinations. Additional costs will apply—please contact us before placing your order.
All shipped orders include a tracking number. You’ll receive tracking details by email as soon as your package is on its way.
Orders over US$300 ship FREE worldwide. Below that, flat shipping applies by destination: Australia $9.99 (orders under $100) or $14.99 ($100-300); USA and Canada $29.99 or $44.99; rest of the world $29.99 or $44.99. Certain bulky items (such as anchor chain) may need a freight quote — we will contact you before dispatch if so.
International orders are shipped DDP (Delivered Duty Paid) wherever our carriers support it — customs duties and import taxes are paid by Windlass Central through the shipping carrier, so there are no surprise charges when your order arrives. Any applicable taxes are shown at checkout.
Returns Policy
We want you to be confident when shopping with us. If something isn’t right, our returns process is straightforward.
Shipping and Returns FAQs
Common questions before and after you place an order.
How much does shipping cost?
Shipping is free worldwide on orders over US$300. Below that, flat rates apply by destination and order value — see the shipping table above. Bulky items like anchor chain may need a separate freight quote.
Will I be charged customs duties on arrival?
No, in most cases. International orders ship DDP (Delivered Duty Paid) wherever our carriers support it, meaning duties and import taxes are prepaid by Windlass Central. Any applicable taxes are shown at checkout, not charged on delivery.
How long do refunds and exchanges take?
A full refund is available within 7 days of delivery, minus applicable fees. Exchange or store credit is accepted within 30 days of delivery. Once your return is received and inspected, processing takes up to 7 business days.
Who pays for return shipping?
If the item is faulty or incorrectly supplied, we cover it. For change-of-mind returns, you’re responsible for return shipping, and a 15% restocking fee may apply.
Can I track my order?
Yes. Every shipped order includes a tracking number, sent to your email as soon as the package leaves our warehouse.
What if my item is faulty or arrives damaged?
Contact hello@windlasscentral.com with your order number and photos of the damage or fault. We’ll provide a return authorisation and cover the return shipping cost.
Need help with your order?
Our support team can assist with shipping updates, delivery questions, returns, or warranty claims.
Shipping and Returns | Shipping and Returns | Shipping and Returns |Shipping and Returns |Shipping and Returns | Shipping and Returns | Shipping and Returns Dealer Partner