Shipping & Returns

We ship to most destinations across the globe. If you’re unsure whether we can deliver to your address, please contact our team before placing your order.

Once your order is confirmed and payment is received, it will usually be dispatched within 2–4 business days, subject to product availability. We will notify you via email once your items have been shipped.

Shipping times vary depending on your location and the shipping method chosen at checkout. Most orders arrive within 7–15 business days after dispatch, though some destinations may take longer due to customs clearance.

If you need your order urgently, we can arrange express shipping to many destinations. Additional costs will apply—please contact us before placing your order.

All shipped orders include a tracking number. You’ll receive tracking details by email as soon as your package is on its way.

Orders over US$300 ship FREE worldwide. Below that, flat shipping applies by destination: Australia $9.99 (orders under $100) or $14.99 ($100-300); USA and Canada $29.99 or $44.99; rest of the world $29.99 or $44.99. Certain bulky items (such as anchor chain) may need a freight quote — we will contact you before dispatch if so.

International orders are shipped DDP (Delivered Duty Paid) wherever our carriers support it — customs duties and import taxes are paid by Windlass Central through the shipping carrier, so there are no surprise charges when your order arrives. Any applicable taxes are shown at checkout.