Contact Us
Get in Touch with Us
"We’re here to assist with all your windlass needs. Whether you have questions about our products, need help with an order, or simply want to share your feedback, feel free to reach out!"
Help Us Answer Faster
What to include in your enquiry
Sizing advice is only as good as the numbers behind it. Include whatever you have from this list and we can usually recommend a model on the first reply.
Boat length & displacement
Overall length in metres and loaded displacement in tonnes.
Anchor & rode weight
Anchor weight plus total weight of chain and rope deployed.
Chain size & calibration
6–13 mm short link, and the standard it's calibrated to.
Voltage on board
12 V or 24 V DC — it decides the motor and control kit.
Existing windlass model
Model plate photo for spares, upgrades or drop-in replacements.
Deck & locker photos
Bow roller, deck cut-out and chain locker fall if you have them.
Before You Ask
Common questions about getting in touch
What is the fastest way to contact Windlass Central?
WhatsApp is the quickest channel — our specialists typically reply within five minutes during business hours. Email is better for detailed enquiries with photos or drawings attached, and most emails are answered the same business day.
Can you help me choose the right windlass for my boat?
Yes — it’s most of what we do. Send your boat length, displacement, anchor weight and chain size, and we’ll recommend a correctly sized Muir Storm vertical or horizontal windlass, plus the matching rope and chain kit for your gypsy.
Can I contact Windlass Central about spare parts for an older windlass?
Absolutely. As an authorised Muir dealer we can identify gypsies, clutch cones, seal kits, motors and solenoids from a photo and the model plate. Include the model number and voltage if you can — it speeds things up considerably.
Do you ship Australia-wide and overseas?
Orders dispatch from Melbourne with free shipping over $300 within Australia, and we regularly freight windlasses and anchoring gear overseas. Ask for a landed freight quote before ordering, and see our Shipping & Returns page for timeframes.
How quickly will I get a reply?
WhatsApp messages are usually answered in minutes during business hours. Email and form enquiries are answered within one business day — technical sizing questions can take a little longer if we verify specifications with Muir first.