Return Merchandise Authorization
Returns & Warranty
Return Merchandise Authorization
Start your Return Merchandise Authorization online in minutes. Confirm your order, select the item, tell us what happened, and we'll take it from there — for faults, damage, or a simple change of mind.
24 hrs
Typical RMA approval time
14 days
Return window from delivery
$0
Return shipping on faults
How Our Return Merchandise Authorization Process Works
Four steps, most of it handled by email — no printing return slips at the post office guessing what to write.
Submit your request
Fill in the form below with your order number and a short description of the issue.
Add photos if needed
Faulty or damaged items get processed faster with a couple of clear photos attached.
Get your RMA number
We review most requests within 24 hours and email you an authorisation and next steps.
Ship it back
Pack it securely, write the RMA number on the label, and send it to the address we provide.
Start a Return – RMA Request
Submit your RMA online in minutes. Confirm your order, select the item(s) to return, explain the issue, and attach photos where needed. We process faulty/damaged claims and change-of-mind requests transparently and keep you updated by email. Review our policy for eligibility and shipping details.
Before You Submit
A quick check saves a round-trip on your Return Merchandise Authorization request.
Usually approved
- Faulty, damaged, or incorrectly supplied items
- Unused windlasses, anchors, and hardware in original packaging
- Change-of-mind returns within 30 days (restocking fee may apply)
Not eligible for return
- Custom-cut chain, spliced rope, or made-to-order items
- Electronics that show signs of installation or use
- Clearance, sale, or special-order products
Return Merchandise Authorization FAQs
The questions we're asked most before an RMA request is submitted.
How long does RMA approval take?
Most Return Merchandise Authorization requests are reviewed within 24 hours on business days. Faulty or damaged item claims with photos attached are usually the fastest to approve.
Do I need an RMA number before sending an item back?
Yes. Items sent back without a prior RMA number can be delayed or refused at our warehouse, since we won’t have a record matching the return to your order.
Is return shipping free?
If the item is faulty, damaged, or we shipped the wrong product, we cover return shipping and provide a prepaid label where available. For change-of-mind returns, you’re responsible for return shipping, and a restocking fee of up to 15% may apply.
What condition does my item need to be in?
Unused, in original packaging, with all included parts, manuals, and tags. Items that have been installed, mounted, or show signs of use can only be returned as a warranty claim, not a change-of-mind return.
Can I return anchor chain, rope, or custom-configured parts?
Cut-to-length chain, spliced rope, custom chain-gypsy pairings, and made-to-order items can’t be returned unless they arrive defective. If you’re unsure whether your item qualifies, contact us before cutting or installing anything.
What happens after I submit the form?
You’ll get an email confirmation right away, followed by your RMA number and return instructions once approved — usually within 24 hours. Heavy or oversized items like windlasses may be routed to a freight return address instead of standard post.
How long until I get my refund?
Once your returned item is received and inspected, refunds are issued to your original payment method within 3–5 business days. Exchanges are processed as a new order so replacement stock ships immediately.
Still not sure if your item qualifies?
Our team can check eligibility against your order before you submit a Return Merchandise Authorization request.